Accommodation Policy

Article 1: Scope of Application

1. The accommodation contract and related agreements concluded between this hotel and its guests shall be governed by these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
2. If the hotel agrees to special terms and conditions within the limits permitted by law and custom, those special terms and conditions shall take precedence over the provisions of the preceding paragraph.

Article 2: Application for Accommodation Contract

1. Those wishing to make a reservation at this hotel are required to provide the following information to the hotel.
   • Guest name
   • Check-in date and estimated arrival time
   • Accommodation fees (in principle, based on the accommodation fees listed in Appendix 1)
   • Other matters deemed necessary by the hotel
2. If a guest requests to extend their stay beyond the date specified in item 2 of the preceding paragraph, the hotel will treat this request as a new application for a new accommodation contract at the time the request is made.
3. If the hotel requests a guest register containing the guest's name, address, telephone number, etc., the person who has made a reservation for accommodation shall immediately submit it, even after the accommodation contract has been concluded.

Article 3: Formation of Accommodation Contract, etc.

1. The accommodation contract shall be concluded when the hotel accepts the application described in the preceding article. However, this shall not apply if the hotel proves that it did not accept the application.
2. When a lodging contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit determined by the hotel, up to the amount of the basic lodging fee for the lodging period (or 3 days if the lodging period exceeds 3 days), by the date specified by the hotel.
3. The deposit will first be applied to the accommodation charges that the guest is ultimately required to pay. If circumstances arise that require the application of Articles 6 and 17, the deposit will be applied to the penalty fee first, followed by compensation for damages. Any remaining balance will be refunded when the charges are paid in accordance with Article 12.
4. If the deposit specified in paragraph 2 is not paid by the date designated by the hotel in accordance with the provisions of that paragraph, the accommodation contract shall become invalid. However, this applies only if the hotel has notified the guest of the deposit payment deadline.

Article 4: Special agreement waiving the requirement for payment of an application fee

1. Notwithstanding the provisions of Article 2, Paragraph 2, the hotel may agree to a special agreement that waives the requirement to pay the deposit specified in the said paragraph after the contract has been concluded.
2. If, upon accepting an application for accommodation, the hotel does not request payment of the deposit specified in Article 2, Paragraph 2, or does not specify a payment deadline for said deposit, it will be treated as if the special agreement in the preceding paragraph has been agreed upon.

Article 5: Refusal to conclude a lodging contract

This hotel may refuse to enter into a lodging contract in the following cases:

• When the accommodation application does not comply with these terms and conditions.
• When there are no rooms available due to full occupancy.
• When it is deemed that a person seeking accommodation may engage in conduct that violates laws and regulations, public order, or good morals in connection with their stay.
• When a person seeking accommodation is a member of an organized crime group, an organized crime group member, an organized crime-related organization or individual, or any other anti-social force.
• When the person seeking accommodation is a yakuza (organized crime) group or a corporation or other organization whose business activities are controlled by a yakuza member.
• When the person seeking accommodation is a corporation, and one of its officers is a member of an organized crime group.
• When a person seeking accommodation engages in violent demands or makes unreasonable demands on the hotel or its employees.
• When it is clearly determined that the person seeking accommodation has a contagious disease.
• When it is not possible to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
• When a person seeking accommodation is likely to cause a disturbance to other guests due to intoxication or other reasons. When a person engages in or is likely to engage in behavior that significantly disturbs other guests.
• When a person who has made a reservation for accommodation conceals the intention to resell or broker the reserved room for their own profit.
• When the case falls under the provisions of the Travel Agency Act or the ordinances for the enforcement of the Hotel Business Act established by the prefecture.

Article 6: Right of Guest to Cancel Contract

1. Guests may cancel their reservation by notifying the hotel.
2. If a guest cancels all or part of their accommodation contract due to reasons attributable to them (excluding cases where the hotel has specified a payment deadline for the deposit in accordance with Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the hotel will charge a cancellation fee as specified in Appendix 2. However, this applies only if the hotel has agreed to a special agreement under Article 4, Paragraph 1, and has informed the guest of their obligation to pay a cancellation fee if they cancel the accommodation contract when agreeing to that special agreement.
3. If a guest does not arrive by 8:00 PM on the day of arrival (or two hours after the specified arrival time if one was provided in advance) without contacting the hotel, the hotel may consider the reservation to have been canceled by the guest. However, this does not apply if there are unavoidable circumstances beyond the guest's control, such as disruptions or delays in public transportation.

Article 7: The Hotel's Right to Terminate the Contract

1. This hotel reserves the right to cancel your accommodation contract in the following cases:
   • When it is deemed that a guest may engage in or has engaged in conduct that violates laws and regulations, public order, or good morals in connection with their stay.
   • When it is clearly determined that a hotel guest has a contagious disease.
   • When it is not possible to provide accommodation due to force majeure such as natural disasters.
   • When the person is a yakuza, a member of a yakuza, a yakuza-related organization or person, or any other anti-social force.
   • When a corporation or other organization is controlled by a yakuza group or its members.
   • When a corporation has an officer who is a member of an organized crime group.
   • When a guest makes violent demands or requests burdens that exceed a reasonable scope from the hotel or its employees.
   • When the case falls under the provisions of Article 5 of the Nagano Prefecture Inn Business Act Enforcement Ordinance.
   • When a guest is likely to cause trouble to other guests due to intoxication or other reasons. When a guest engages in behavior that significantly disturbs other guests.
   • When smoking in the guest room, tampering with fire safety equipment, or failing to comply with any other prohibited actions (limited to those necessary for fire prevention) as stipulated in the hotel's rules of use.
2. If our hotel cancels the accommodation contract based on the provisions of the preceding paragraph, we will not charge the guest for any accommodation services that have not yet been provided.

Article 8: Registration of Accommodation

1. Guests are required to register the following information at the hotel's front desk on the day of their stay.
   • Guest's name, age, gender, address, and occupation
   • For foreign nationals, nationality, passport number, place of entry, and date of entry.
   • Departure date and scheduled departure time
   • Other matters deemed necessary by the hotel
2. If a guest wishes to pay the charges stipulated in Article 12 by means of a traveler's check, accommodation voucher, credit card, or other method other than currency, they must present these in advance at the time of registration as described in the preceding paragraph.

Article 9: Room Usage Hours

1. Guests may use their hotel rooms from 3:00 PM until 10:00 AM the following day. *This may vary depending on the plan. However, for consecutive stays, guests may use the room all day, excluding the arrival and departure days.
2. Notwithstanding the provisions of the preceding paragraph, this hotel may allow the use of guest rooms outside the hours specified in that paragraph. In this case, an additional charge as stipulated in the hotel's rules of use will be applied.

Article 10: Compliance with the Rules of Use

Guests are required to abide by the rules and regulations set forth and posted within the hotel while on the premises.

Article 11: Business Hours

1. Detailed operating hours for our hotel facilities will be posted throughout the hotel and displayed on the televisions in your room.
2. The times mentioned above may be temporarily changed if necessary. In such cases, we will notify you through appropriate means.

Article 12: Payment of Fees

1. The breakdown of accommodation charges and other fees payable by guests, and the method of calculation, are as set forth in Appendix 1.
2. The accommodation charges and other fees mentioned in the preceding paragraph shall be paid at the front desk upon the guest's departure or when requested by the hotel, using currency or a credit card or other method approved by the hotel.
3. Even if a guest chooses not to stay in a room after the hotel has provided it and made it available for use, the accommodation fee will still be charged.

Article 13: The Hotel's Responsibility

1. This hotel will compensate guests for any damages incurred in the performance of or due to non-performance of the accommodation contract and related agreements. However, this does not apply if the damage is not attributable to the hotel.
2. Our hotel regularly conducts fire safety inspections in accordance with fire safety regulations, and we are also covered by corporate liability insurance to deal with any potential fires or other emergencies.

Article 14: Handling of situations where the contracted guest room cannot be provided.

1. If this hotel is unable to provide a guest with the room they have contracted, it will, with the guest's consent, arrange alternative accommodation under the same conditions as far as possible.
2. Notwithstanding the provisions of the preceding paragraph, if this hotel is unable to arrange alternative accommodation, it will pay the guest compensation equivalent to the cancellation fee, and this compensation will be applied to the amount of damages. However, if the inability to provide a room is not attributable to the hotel, no compensation will be paid.

Article 15: Handling of deposited goods, etc.

1. Our hotel does not accept any cash or valuables for safekeeping. Please use the safe in your room for your valuables. Please note that guests are responsible for the safekeeping of their belongings, and the hotel assumes no responsibility for any items kept in the safe.
2. If any items, cash, or valuables brought into the hotel by a guest and not deposited with the front desk are lost, damaged, or otherwise harmed due to the hotel's willful misconduct or negligence, the hotel will compensate for the damage. However, the hotel will not compensate for any damage to items whose type and value were not declared in advance by the guest, except in cases of willful misconduct or gross negligence on the part of the hotel.

Article 16: Storage of guests' luggage or personal belongings

1. If a guest's luggage arrives at the hotel prior to their stay, the hotel will only be responsible for its safekeeping if it has agreed to do so in advance. The luggage will be handed over to the guest when they check in at the front desk.
2. In the case of the preceding paragraph, the acceptance of luggage is subject to the condition that the guest's name and date of stay match the reservation information, and that the luggage does not contain cash, valuables, fragile items, dangerous goods, perishable items (items requiring refrigeration or freezing), or any other items that the hotel deems unsuitable for storage.
3. This hotel reserves the right to refuse to accept any luggage that does not meet the conditions of the preceding paragraph, and will not be held liable for any alteration, loss, theft, or other damage to its contents.
4. If a guest leaves cash or valuables (*) behind at the hotel after checking out, the hotel will contact the owner and request instructions. However, if the owner does not provide instructions or cannot be identified, the items will be stored for seven days, including the day of discovery, and then handed over to the nearest police station. Other items will be disposed of after two months. Food and beverages among the forgotten items will be disposed of on the day of discovery for hygiene reasons. Tobacco products, magazines, and other similar consumables will be disposed of the day after check-out.

   * "Cash and valuables" refers to items of a certain value, such as wallets (cash), credit cards, cameras, mobile phones, watches, precious metals, and prepaid cards, as well as items that may be misused by third parties, such as driver's licenses and insurance cards.

5. In the cases described in the preceding two paragraphs, the hotel's responsibility for the safekeeping of guests' luggage or personal belongings shall be governed by the provisions of Article 1, paragraph 1 in the case of paragraph 1, and by the provisions of Article 1, paragraph 2 in the case of the preceding paragraph.

Article 17: Parking Responsibility

When guests use the parking facilities of this hotel or the building in which the hotel is located, regardless of whether or not the vehicle keys are entrusted to the hotel, the hotel and the building in which the hotel is located are only providing the parking space and do not assume any responsibility for the management of the vehicle. However, if damage is caused due to the hotel's willful misconduct or negligence in managing the parking facilities, the hotel will be liable for compensation.

Article 18: Responsibilities of Guests

If the hotel suffers damage due to the intentional act or negligence of a guest, the guest shall compensate the hotel for such damage.

Article 19 Handling of Pets

1. Handling of assistance dogs for people with disabilities
   Guests using guide dogs, service dogs, or hearing dogs (hereinafter referred to as "assistance dogs") must agree to the following before using our hotel.
   • You may be asked to present your ID card (certificate of eligibility) before entering the building, if necessary.
   • If it is determined that there is a risk of damaging the building or causing inconvenience to other guests, we may restrict your access.
   • If any damage or soiling occurs to the hotel due to an assistance dog, you will be required to compensate for the actual costs of cleaning and repairs in accordance with Article 18 (Guest Responsibility).
   • You are required to comply with the regulations stipulated in the Assistance Dogs for Persons with Disabilities Act.
2. Accommodation with pets
   • If you are staying with an animal other than a service animal (hereinafter referred to as "pet"), you must agree to the hotel's "Pet Accommodation Policy" and use the designated room.
   • Pets are only allowed to stay with guests if they are requested in advance at the time of booking and approved by the hotel.
   • Pets are generally not allowed in the restaurant, public baths, or other public spaces designated by the hotel. (※Exceptions such as cage use will be noted.)
   • Guests are required to comply with the hotel's instructions and rules of use, including keeping pets in a cage or on a leash when moving around the hotel (outside of their rooms).

Article 20: Disclaimer

Guests are solely responsible for their own use of computer communications within the hotel. We assume no responsibility for any damages incurred by users as a result of service interruptions due to system failures or other reasons during computer communications. Furthermore, if any damage is caused to us or a third party due to actions deemed inappropriate by us during computer communications, the guest will be required to compensate for such damages.

Article 21: Personal information protection

Personal information provided by guests in connection with their accommodation contract will be managed in accordance with the "Act on the Protection of Personal Information."

Article 22: Preferred Language

These terms and conditions are prepared in both Japanese and English. In the event of any discrepancy or difference between the two versions, the Japanese version shall prevail.

Article 23: Payment of Fees